Returns & Refunds
Please read our Returns & Refunds policy to learn more.
RETURNS AND REFUNDS POLICY
Returns and Refunds
At tinyme.hk, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund or repair of the item.
As our products are made to order, customers will not be eligible for a refund or replacement:
- where errors occur from a typing error you may have made on the internet;
- for defects that are the result of ordinary wear and tear or abnormal use;
- or if you have simply changed your mind
Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.
We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. If you wish to return an item, please email customerservice@tinyme.hk or you can phone us on +61 3 9088 4761 for instructions on how to proceed. Typically refunds take up to 2 weeks to be processed once products have been received.